Privacy Policy

Effective Date: 09.01.2025

This Privacy Policy describes how KAÏAL Coffee (“KAÏAL,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from kaial.store (the “Site”). By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity and Contact Data: name, email address, billing and shipping address, phone number.
  • Transaction Data: order details, payment information (processed securely through third-party providers), purchase history.
  • Technical Data: IP address, browser type, device information, operating system, referring site, and browsing behavior on the Site.
  • Marketing and Communication Preferences: information regarding your subscription to newsletters or promotional offers.

We do not knowingly collect information from children under the age of 16. If we become aware that we have collected such information, we will delete it promptly.

2. How We Collect Information

  • Directly from you: when you make a purchase, create an account, sign up for communications, or contact us.
  • Automatically: through cookies, pixels, and analytics technologies that track your interaction with the Site.
  • From third parties: including payment processors, shipping partners, and analytics services.

3. How We Use Your Information

We process your personal information for the following purposes:

  • To fulfill and deliver your orders.
  • To process payments and prevent fraud.
  • To provide customer support and communicate order updates.
  • To send promotional communications (if you opt in).
  • To improve the Site, user experience, and product offerings.
  • To comply with applicable legal and regulatory requirements.

4. Sharing of Information

We do not sell or rent your personal information. We may share data with trusted service providers, including:

  • Shopify, Inc. (our e-commerce platform host).
  • Payment processors (e.g., PayPal) for secure transactions.
  • Shipping carriers to deliver your orders.
  • Analytics and marketing partners (e.g., Google Analytics, Meta Ads Manager, TikTok Ads) to optimize performance.
  • Legal authorities when required by law or to protect our rights.

5. Cookies and Tracking Technologies

We use cookies, tags, and pixels to collect information about your browsing activity. This data helps us:

  • Recognize you when you return to the Site.
  • Remember your preferences.
  • Analyze traffic and improve performance.
  • Deliver personalized advertising.

You can disable cookies in your browser settings, but parts of the Site may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA)):

  • The right to access, correct, or delete your personal information.
  • The right to object to or restrict processing of your personal information.
  • The right to withdraw consent where processing is based on consent.
  • The right to opt out of sale of personal information (for California residents).
  • The right to request data portability.

To exercise these rights, please contact us at info@kaial.store. We may require verification of identity before responding to a request.

8. Data Transfers

KAÏAL operates from the United Arab Emirates with roasting and fulfillment partners in the United States. If you access the Site from outside the U.S., your data may be transferred and processed in countries that may not have the same data protection laws as your home jurisdiction.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.

10. Third-Party Services

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of those websites.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

KAÏAL Coffee
Email: info@kaial.store